Frequently Asked Questions

Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days. You will receive a tracking number via email once your order ships.
Q: Do you ship internationally?

A: Yes! We ship to most countries worldwide, including the United States, Germany, France, Japan, South Korea, and most European countries. International shipping rates and delivery times vary by destination.
Q: Can I modify or cancel my order?

A: You can modify or cancel your order within 24 hours of placement. Please contact our customer service team immediately with your order number. Once the order has been processed for shipping, changes cannot be made.
Q: What if my package is lost or damaged?

A: Please contact us within 7 days of receiving your order (or expected delivery date for lost packages). We will promptly arrange a replacement or issue a full refund.
Q: Are your products safe for skin contact?

A: Absolutely! All our wipes are dermatologically tested and gentle on skin. The non-woven fabric material is soft and non-irritating, suitable for daily use.
Q: Can I request custom packaging or private labeling?

A: Yes! We offer OEM/ODM services including custom packaging, private labeling, and custom formula development. Minimum order quantities apply for custom orders. Please contact our sales team for details.
Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for wholesale orders.
Q: What is your return policy?

A: We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you may return unopened products for a full refund or exchange. Opened products may be eligible for partial refund at our discretion.
Q: How long does it take to process a refund?

A: Refunds are processed within 3-5 business days after we receive and inspect the returned items. The funds will be credited back to your original payment method.